The West of England Growth Hub (the Growth Hub) is hosted by the West of England Combined Authority (WECA) and Funded by the Government Department for Business, Energy & Industrial Strategy (BEIS).

Sharing your data with us is voluntary, and your choice to do so should be informed.

Before you choose whether you want to give your data to the Growth Hub we would like to explain a few things about our use of your “personal data” and how we will protect your privacy rights.

After you have read this privacy notice, and understood what it says, you will be asked if you would like to share your data with the Growth Hub. If you agree to proceed the Growth Hub Support Team will work with you to identify support services best suited to your needs.

You may request that we destroy your data at any time should you wish to.

Who are “we”?

WECA is the “data controller” for the Growth Hub. That means we have the responsibility for keeping your personal data safe, for using it lawfully, and for ensuring your rights to privacy are respected.

What is your “Personal Data”?

Personal data is information which is about you and which identifies you as an individual. This means it could be used to make decisions which have a direct impact on you. The purpose of this notice is to explain how we will use the information you give to us, and what we will use it for.

Data protection law sets down the rules for data controllers (such as WECA), and rights for the people (known as “data subjects”) whose information is held by them (such as you).

As a data subject, you have rights under the law of data protection. (the General Data Protection Regulation (GDPR)).

In line with these rules, we are registered with the Information Commissioner as a ‘data controller’. Our registration number is ZA277034.

Transparency: what we need to tell you

You have the right to be informed by us about:

Purposes: why do we want to use your information?

Our primary aim is to help you to reach your business goals and aid you in finding the best support to do so.

Successfully helping you further your business’ goals contributes to our broader aim of furthering the growth of the local economy throughout the West of England.

We report to BEIS. The purpose of this reporting is to inform the Government about the best ways of helping businesses in other regions across the country and to document the help we are providing. This reporting is not intended to have any impact on you personally, so it will not involve using or sharing information which can identify you.

What kind of personal data will we collect and record?

The Growth Hub Support Team will discuss a range of topics with you to build an understanding of your current business model, what you would like to achieve, and any challenges you feel your business is facing right now. This will include asking questions for which we will need to document the response. It may also include post-surveying in the case of a referral being made. This will allow us to further understand the impact of the support you have received. If you choose not to provide us with your personal data we will not be able to provide you with ongoing support.

The Growth Hub Support Team will document your conversations with us to record information which will be used to ascertain the best way to support local businesses. We will also keep records of any support services you choose to access, assistance provided to you, and your feedback on how helpful you have found our service.

The record of your Growth Hub journey will be stored by us on a secure computer system with all servers based within the UK. This record will include information which can identify you as an individual. The full categories of personal data we will hold are: your name, your job title, the address(es) of your business, your telephone number(s), your fax number(s), and your email address(es).

We will only use your personal data to contact you regarding supporting your business needs. This may include contacting you via telephone, email or post to advise you of events or services we can provide which may be of benefit to your business. You have the right to object to such direct marketing and can ask to cease receiving such contact at any time.


We want you to feel you can speak freely and openly in discussions with the Growth Hub Support Team. Personal information which you choose to share with us will be treated as confidential. This means it will not be accessed internally by any of our staff, except where required to provide you with business support opportunities.

Sharing of your personal data with others

The Growth Hub Support Team will make referrals to private and public bodies offering support to help you achieve your business goals. If you choose to accept the referral to such external support providers, we may need to give the provider your name, job title and contact details so that you can be enrolled on, and contacted about the support service. The external support provider will not share your data with any other bodies. We will ask for your permission to share your data in such a way and advise the name of the body we are sharing your data with, and the reasons your data is being shared. We will obtain your consent for any such data sharing via telephone, email, the Growth Hub website, forms provided in person by a member of the Growth Hub Support team or written correspondence.

A full list of our of approved Support Providers can be found on this wegbage https://wearegrowth.co.uk/%7BlocalLink:umb://document/c165c6b7f11b48db8d5936dd279f79a3%7D.

Information about your engagement with the Growth Hub and outcomes from referrals to support providers will be shared with BEIS for purposes of preparing statistical reports about the success of the methods used by the Growth Hub and to evaluate our methodology. The information shared will not include your name, address, contact details or any data which may be used to identify you as an individual, or used to take decisions which may impact on you as an individual. We may also share such information with local authorities in which your business operates for the purpose of demonstrating our progress in supporting businesses and stimulating economic growth within the area. The local authorities we may share such data with are: Bath and North East Somerset Council (B&NES), Bristol County Council, North Somerset Council, and South Gloucestershire Council.

How long will we keep your personal data?

Information which cannot identify you as an individual will be retained beyond the length of your engagement with our services and will be used only for statistical and research purposes by WECA, BEIS and upon their request the local authorities in which your business operates. This information will be retained for a maximum period of 6 years.

Information which can identify you (personal data) will be retained for a maximum period of 6 years. It will be used only for the purposes of the Growth Hub Support Team or other WECA business support staff contacting you to offer further support services to your business. At the end of the 6 year period we may contact you to ask if you would like us to retain your details for a further 6 years. This would enable us to offer you further services.

What happens if you no longer wish to be contacted by the Growth Hub?

You may choose to withdraw your data at any time.

It would be valuable for us to understand why the service we provide is no longer of interest to you. We would ask you for your feedback on your experience and the reasons you would you like no further contact from us. You may choose not to answer these questions. We will respect your wishes and ensure that no further contact is made unless you contact us to tell us you have changed your mind.

You have the right to access the personal data we hold about you

To request a copy of all your personal data you may submit a “Subject Access Request”. This refers to us providing copies of such information to you within one month of a request. Your request for your records must be in writing and may be sent to us by post or email (see contact details below). To confirm your identity your request must include copies of an identity document (e.g. your driving licence or passport) and proof of your address (e.g. a copy of a utilities bill or bank statement). Identity documents will be destroyed once viewed. We will not retain these documents in any format.

You have the right to rectification of any incorrect or incomplete data we hold about you.

Contact for privacy concerns and Subject Access Requests

If you have any concerns or questions about our handling of your personal data, or if you wish to submit a Subject Access Request, please contact:

Information Governance Officer, Growth Hub, West of England Combined Authority, 3 Rivergate, Temple Quay, Bristol, BS1 6ER

Or email the Growth Hub Information Governance Officer at democratic.services@westofengland-ca.gov.uk

Your right to appeal

If you are not satisfied by our response to your concerns You have the right to lodge a complaint regarding the processing of your personal data to the UK’s supervisory authority, the Information Commissioner, who can be reached using the details below:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Telephone: 0303 123 1113

Email: casework@ico.org.uk


About cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

You can manage these small files yourself and learn more about them through Internet browser cookies – what they are and how to manage them on the gov.uk website https://www.gov.uk/help/cookies. However please note that if you do this you may not be able to use the full functionality of this website.

Instructions for blocking cookies using browser settings can be found at how to control cookies on the AboutCookies.org website http://www.aboutcookies.org/how-to-control-cookies/.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Twitter, Youtube, MailChimp will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

What information we collect and how

This site uses cookies, but they do not identify users and we only use them to gather statistical information. Unless input from a user directly into a form, the site does not capture and store any personal information about individuals who access it.

The information we collect via the Website may include:

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Access to your information

You have the right to make a request for personal information about yourself, or another person if they have given their consent. This is called a subject access request. You can find out how to make a subject access request on this website https://www.westofengland-ca.gov.uk/data-protection-subject-access-request-process/.

Analytics cookies

This site uses Google Analytics cookies. Every time a user visits our website, web analytics software generates an anonymous analytics cookie. These cookies give us statistical information: for example, they can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have and how often they visit the site. These cookies cannot be used to identify individuals, they are used for statistical purposes only.

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

More Information

If you are looking for more information or to speak with a member of the team about our cookies policy then you can contact us through one of our preferred contact methods:

Email wearegrowth@westofengland-ca.gov.uk

Email info@westofengland-ca.gov.uk